Case Description: Technical Issue
Department to Assign: BMC - Broadband Management Center
Contact person: En. Husni, En. Faizul
Email address:
TO: husni@tmnet.com.my;
faizulk@tmnet.com.my
CC: ssc@tmnet.com.my;
rrt@tmnet.com.my
Case
Description: Email Issue
Department to Assign: Mailadm - Mail
Administration
Contact person: Ms. Fareeza
Email address:
TO: fareeza@tmnet.com.my; mailadm@tmnet.com.my
CC: rrt@tmnet.com.my
Description: Abuse Issue (Streamyx, Website & Email)
Department to Assign: Abuse
Contact person:
Email address:
TO: abuse@tm.net.my;
tmcops@tm.net.my
CC:abuseadm@tmnet.com.my; nuremi@tmnet.com.my
Description: Reseller
Registration/Termination Issue
Department to Assign: Channel
Contact person:
Email address:
TO: aaron@tmnet.com.my;
faizahh@tmnet.com.my;
channel@tmnet.com.my
CC: azida@tmnet.com.my;
ghazalio@tm.com.my;
rrt@tmnet.com.my
Case
Description: Billing Issue
Department to Assign: Billing
Contact person:
Email address:
TO: salmiza@tmnet.com.my;
aidafazlina@tmnet.com.my
CC: rrt@tmnet.com.my;
eliza79@tm.net.my;
aidafazlina@tmnet.com.my;
kakaku79@tm.net.my;
purnacrm@gmail.com;
haryani@tmnetcrm.com.my
Description: Game zone Dragon back
Department to Assign: Game Zone
Contact person: Mr. Ben Yap
Email address:
TO: ben_yap@tmnet.com.my
CC: rrt@tmnet.com.my
Case
Description: Leased Line, TMM Direct
Department to Assign:
Contact person:
Email address:
TO: zaidi@tmnet.com.my
CC: rrt@tmnet.com.my
Description: SIB/DIY Installation/ Jumper Issue
Department to Assign: BAC –
Broadband Activation Centre
Contact person:
Email address:
TO: lina_y@tmnet.com.my;
tosc_activation@tmnet.com.my;
exectosc@tmnet.com.my
CC: m_zaim@tmnet.com.my;
izzat@tmnet.com.my;
rrt@tmnet.com.my
Case Description: Website, Domain Issue
Department to Assign: Netmyne
Contact person:
Email address:
TO: register@netmyne.com
CC: rrt@tmnet.com.my
Description: E-browse Issue
Department to Assign:E-browse
Contact person:
Email address:
TO: salena@tmnet.com.my;
emilywee@tmnet.com.my;
rosmina@tmnet.com.my;
sabri_i@tmnet.com.my
CC: rrt@tmnet.com.my
Case
Description: Port Availibility, RFS and Marketing Plan
Department to Assign: Port Availibility, RFS
Contact person:
Email address:
TO:norshahriza.jamil@tm.com.my
CC: rosal@tm.com.my; rrt@tmnet.com.my
Description: BB Phone fraud validity
Department
to Assign: BB Phone
Contact person:
Email address:
TO: eswandy@tmnet.com.my
CC: rrt@tmnet.com.my
Case
Description: Dial up 1515 Issue
Department
to Assign: VADS 1515
Contact person:
Email address:
TO: mazlinda@occ.vads.com;
yusree@occ.vads.com;
mdfaizalms@occ.vads.com;
irmawati@occ.vads.com;
ntahir@occ.vads.com
CC: rrt@tmnet.com.my
Description: T-In/ T-Out Relocation Issue
Department to
Assign: T-In/ T-Out
Contact person:
Email address:
TO: fadzni@tsssb.com;
CC: rrt@tmnet.com.my
Case
Description: Autopay Streamyx/ Finance Issue
Department to Assign: CMU -
Credit Management Unit
Contact person:
Email address:
TO: wfauzan@tmnet.com.my
; srffarah@tmnet.com.my
; ilyana@tmnet.com.my
CC: rrt@tmnet.com.my
Description: TM Point New Registration
Department to Assign: SDU
Contact
person:
Email address:
TO: suciey@tm.net.my ; sanie23@tm.net.my
; delaila_r@tmnet.com.my
; yang@tmnet.com.my
CC: rrt@tmnet.com.my
Description: Technical [troubleshooting]
Department
to Assign: TL VADS Level 2
Contact person:
Email address:
TO: idorani@occ.vads.com;
tl.level2@occ.vads.com
CC: rrt@tmnet.com.my
Description: Can’t Connect after ER
Department to Assign: ER Specialist
Contact person:
Email address:
TO: kahmad@occ.vads.com;
murni1@occ.vads.com
CC: rrt@tmnet.com.my
1. Mohd Khair -
khair_md@tm.com.my
2.Faizal Azmi -
faizal_azmi@tm.com.my
Adjustment
In Icoms, transfer (within tmnet and to Tel acc) - 1515, BB-Phone, Hosting,
Direct, 1515 Single Billing (Wrongly Usage)
emanaza@tm.com.my
2. Rozaimi Osman
- rozaimio@tm.com.my
Adjustment In Icoms, transfer (within tmnet and to Tel acc) - Streamyx, Value Added
Services and Streamyx S.Billing (Wrongly Usage)
zety.hussin@tm.com.my
2. Mohd Hafiz Suhaimi -
hafizsuhaimi@tm.com.my
3. Siti Ruhaizan Kosnan -
ct_iejan@tm.com.my
